Wukong SmartAgent
Humans and AI collaborate to drive customer success, providing 24/7 support with
smart agents and conversational AI.
What is Wukong SmartAgent?
A powerful collaboration and support tool that helps teams efficiently manage customer
issues,internal requests, and other service needs, boosting overall satisfaction and productivity.
Smart Task Management
Automatically assigns and prioritizes tasks in real-time based on customer needs and team
skills, ensuring fast and accurate issue resolution.
Automation and Process Optimization
Automates routine tasks like ticket creation and record updates to reduce errors. Offers
step-by-step guidance to ensure best practices and consistent service quality.
Real-Time Collaboration and Support
Team members collaborate in real-time to share information and solve problems. For complex issues,
experts or managers can be immediately brought in to ensure quick resolution.
Multi-Channel Support and Performance Analytics
Seamlessly integrates phone, email, chat, and social media into a unified interface, boosting
efficiency. Offers real-time monitoring and automated performance reports to help managers evaluate
and optimize team performance.
How Wukong SmartAgent helps you achieve customer success
Pre-built Wukong SmartAgents for Your business needs.
24/7 Customer Support
Provide round-the-clock support across multiple channels with natural language interactions, based
on trusted enterprise data. Set up service agents quickly using pre-built templates or low-code
tools, and escalate complex issues seamlessly to human agents.
24/7 Customer Engagement
Automatically handle product inquiries, manage leads, and schedule meetings 24/7. Define interaction
rules across channels for optimal customer engagement.
Personalized Sales Training
Sales reps practice pitches, handle objections, and negotiate using realistic scenarios. Get
CRM-based feedback to identify strengths, areas for improvement, and actionable steps to close
deals.
Personalized Product Recommendations
Personal shopping assistants engage customers via websites and messaging apps like WhatsApp,
offering personalized recommendations to help them find desired products faster and accelerate
purchasing decisions.
Marketing Campaign Creation and Optimization
Marketing teams quickly create campaign briefs, content, and target audience segments. Agents
analyze performance metrics and suggest improvements, ensuring optimal results. Use Flow to automate
customer journeys from planning to execution, saving time and resources.
Which types of AI agent will you build?
Easily build and customize any type of AI agent from scratch using Wukong’s existing tools,
like prompts, flows, Apex, and APIs.
Banking Agent
Analyzes data autonomously to proactively manage customer needs, offering personalized services
for retail, commercial, and investment banking.
Retail Agent
Shares activity insights and proactively manages
customer engagement for fashion, grocery, and
convenience retailers, resolving cases efficiently.
Healthcare Agent
Interacts autonomously with patients, providers, and payers across multiple channels to address
inquiries, provide summaries, and take action.
Operations Agent
Assists operations teams in managing plan creation, resource needs, and tracking team progress
autonomously.
Analytics Agent
Shares data insights, creates visualizations, and recommends data-driven actions autonomously.
IT Agent
Monitors security threats, shares network insights, and resolves help desk cases for customers
and employees autonomously.
Finance Agent
Provides insights into financial reports and risk assessments, handles fraud detection, and
resolves compliance-related queries autonomously.
Customer Experience Agent
Analyzes customer surveys and reviews to proactively suggest retention improvements and manage
omnichannel experiences.
How do you build AI agents?
You can build agents with Agent Builder using existing Salesforce Platform tools to create
standard
and customised topics and actions.
